Verizon FiOS fails for CNBC HD+ SAP
I made this video after arguing with Verizon about SAP on CNBC+. One even told me that I have to use SAP on my TV, when in fact you can’t output two different sets of audio feeds on Optical/Coaxial (RCA type, not screw type) out (as far as I know). He eventually said he’d tell the video team and they’d call me back within 24 hours (they didn’t) about this issue.
I left my DVR on spanish audio preferred, and eventually, while watching a Starz channel, heard spanish coming out of my speakers. Right then I called Verizon to complain about my previous call not being responded to, and confirming that SAP worked on the DVR directly. The lady was a little confused, but accepted my request. I was still supposed to receive a call from the video team, but still haven’t, unless these calls from Unknown that leave no voicemail are them (I doubt it).
Today I created this video with Cycorder on my iPhone. It demonstrates the faked picture in picture on CNBC HD+ (great channel, by the way), where they say I should press SAP to hear the second audio program. I demonstrate also pressing SAP and showing that the language is set to spanish, but nothing changes. In the video, I also show why I’d prefer to watch CNBC HD+ and listen to the debate instead of simply switching to CSPAN.
I believe that I’m in the right here, that Verizon should carry the SAP for CNBC HD+. Too bad they’re being jerks about it and giving me the runaround.
